Frequently Asked Questions

Everything you need to know about shopping with ALDO UK.

What are your delivery options and timeframes within the UK?

We offer Standard Delivery which typically takes 3-5 working days, and Next Day Delivery for orders placed before 2pm Monday to Thursday. Free standard delivery is available on orders over a specific threshold.

How do I return an item I purchased online?

You can return unworn items in their original packaging within 30 days of purchase. Returns can be made via our online portal using a prepaid label or at any standalone ALDO store in the UK.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment solutions such as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

How do I find the right shoe size?

Each product page features a comprehensive size guide that converts UK sizes to EU and US measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.

Do you offer a warranty on your handbags and footwear?

ALDO products are crafted to high quality standards. We offer a 6-month warranty against manufacturing defects. If you believe your item is faulty, please contact our customer service team with photographic evidence.